Body Shop FAQ's

Professional Auto Body and Collision Repair Frequently Asked Questions:

What should I do after a car accident in Texas?
Ensure everyone's safety, call emergency services if needed, document the accident, and contact your insurance provider. You can then bring your vehicle to a collision repair center for an estimate.
 
Do I have to use the repair shop my insurance recommends?
No, Texas law allows you to choose any collision repair center you prefer, regardless of insurance recommendations.
 
Do I need an appointment for an estimate?
Many repair centers accept walk-ins for estimates, but scheduling an appointment can help reduce wait times.
 
How long will repairs take?
The timeline depends on the extent of the damage, availability of parts, and insurance processing. Simple repairs may take a few days, while more complex ones could take weeks.


Insurance & Payment
Will my insurance cover the repairs?
If you have collision coverage or if the other driver is at fault, your insurance should cover the repairs minus your deductible.
 
Do you work with all insurance companies?
Most reputable repair shops work with all major insurance providers.
 
What if the repair costs more than the insurance estimate?
The shop can work with the insurance company to get a supplement for additional repair costs.
 
Do I have to pay out of pocket if the insurance claim isn’t finalized?
Some shops may allow you to defer payment until the insurance process is complete, while others may require payment upfront.


Repair & Parts
Do you use OEM or aftermarket parts?
Many shops offer both OEM (Original Equipment Manufacturer) and aftermarket parts, depending on customer preference and insurance coverage.
 
Can you match my car’s paint color exactly?
Yes, collision repair centers use advanced color-matching technology to match your vehicle’s paint.
 
Do repairs come with a warranty?
Most reputable shops offer warranties on their repairs, typically ranging from a few months to a lifetime, depending on the service.


Additional Services
Do you offer towing services?
Many collision repair centers partner with towing services or offer in-house towing.
 
Can I get a rental car while my car is being repaired?
If your insurance covers rental reimbursement, a repair shop may help arrange a rental car for you.
 
Do you handle glass repair or replacement?
Many collision centers also repair or replace windshields and other auto glass.